Terms of Service

1. Introduction / Acceptance of Terms

Welcome to Videreo. These Terms of Service (“Terms”) form a legal agreement between you and Videreo GmbH, a Swiss limited liability company (“Videreo,” “we,” “us,” or “our”), governing access to and use of our websites, software, platform, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, creating an account, or clicking to accept where we offer that option, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” includes that entity.

If you do not agree, you must not use the Services.

2. Who We Are / Services

Videreo provides a software platform used by brands, agencies, and other business customers to plan and run creator collaborations and campaigns, and by creators and other users to participate in those workflows. Depending on your plan and features, the Services may include creator discovery, campaign management, media kits or portfolios, links, guides, analytics, tracking, distribution workflows, and related tools.

The Services may also support video and related content workflows—for example, upload and management, enrichment with AI (such as tagging or metadata), connections to locations or offerings, and distribution through integrations or partner channels.

We may use usage, performance, and engagement data in aggregated or de-identified form to operate, secure, and improve the Services, consistent with our Privacy Policy.

Videreo acts as a technology provider and facilitator. We are not your advertising agency, employment agency, publisher of your creative output, or guarantor of any campaign or commercial outcome unless we expressly agree otherwise in a separate signed document.

You acknowledge that AI-assisted outputs may be imperfect. Do not rely on them as the sole basis for legal, compliance, or business decisions without independent verification.

3. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of registration information and for keeping account credentials confidential. Activity under your account is your responsibility unless you notify us promptly of unauthorized use.

We may refuse registration, suspend access, or close accounts that violate these Terms or create risk for Videreo or other users.

4. Customer Subscriptions and Commercial Terms

This section applies when you purchase or use a paid subscription or other fee-based Services as a business customer (for example, a brand or agency). If you use only free or creator-facing features, the payment provisions apply only where you incur fees.

Plans and fees. Paid brand and agency access is structured around campaign-based plans (for example Listing, Analytics, and Managed tiers, and custom White-label or enterprise arrangements), with features and list pricing described on our website and in sales materials. Unless we agree otherwise in writing, standard plans are priced per campaign per month as shown at checkout or in your order form or proposal. Taxes may apply where required by law.
Billing. You authorize us and our payment processors to charge your chosen payment method on the billing cycle stated when you purchase (typically monthly per subscribed campaign, or as specified for custom or enterprise deals). You must provide current, complete billing information.
Payment obligations. Fees are non-cancellable obligations for the period you have committed to, except as stated below or as required by applicable law. Late or failed payments may result in interest or collection costs where permitted by law.
Ongoing access and changes. For standard campaign plans, there is no long-term lock-in beyond what you agree when you start or extend a paid campaign—you choose a plan tier for each campaign and may change plans when your needs change, consistent with how we describe plans publicly and with any terms shown at checkout or in your order. Fee-based access for a campaign continues in recurring billing periods until you cancel, downgrade, or end the campaign (or we terminate under these Terms). If checkout, in-product terms, or a signed order says something different, those terms control for that purchase.
Cancellation. You may cancel or change paid campaign coverage through the account or billing tools we provide, or by following instructions we or our sales team give you. Cancellation or downgrades typically take effect at the end of the current billing period unless we specify otherwise. You remain responsible for fees accrued before cancellation.
Non-payment. We may suspend or downgrade access to fee-based features, or terminate the agreement, if payment is overdue and not cured within a reasonable time we specify.
No refunds. All fees are non-refundable, including if you cancel before the end of a billing period, unless mandatory applicable law requires otherwise. We do not provide credits or proration except where we choose to in writing for a specific case.
Pricing changes. We may change listed plan fees for future billing periods or new campaigns with reasonable advance notice (for example, at least 30 days) by email, in-product notice, or an updated pricing page. If you do not agree, you may cancel or change coverage before the new fees apply to you, subject to any fixed term already committed in a signed order.

These Terms, together with the specific plan terms presented when you purchase (including what appears on our pricing and checkout flows), form the standard agreement for paid use of the Services unless you and Videreo GmbH have executed a separate agreement that expressly overrides these Terms for the subjects it covers.

5. Creator and Campaign Platform Terms

5.1 Campaign agreements

When you participate in a campaign (as a creator or as a brand/agency), you may enter into a separate binding agreement by accepting campaign-specific terms, briefs, or flows within the platform. Those terms may cover deliverables, timelines, usage rights, compensation, guidelines, and related matters.

Videreo may act as a contracting party, payment intermediary, or facilitator depending on the campaign structure. Where Videreo is not expressly identified as a party to a campaign agreement, it provides the platform only; disputes between creators and brands regarding deliverables, quality, or payment (except as our platform rules expressly address) are primarily between those parties.

5.2 Independent creators

Creators who use the Services are independent third parties. Videreo is not their employer, agent, or joint venturer unless we say so in writing for a specific program. We do not control how creators produce content, manage their schedules, or operate their own businesses. We do not guarantee creator availability, suitability for your brand, or performance on any campaign.

5.3 Creator representations

If you are a creator, you represent that:

You own or have all rights needed for your content and participation.
Your content and conduct do not infringe third-party rights or violate applicable laws or advertising rules.
You have obtained permissions you need (for example, for music, people, or locations).

You remain solely responsible for content you create and publish, subject to our acceptable use and content rules below.

6. Customer Responsibilities

If you are a brand, agency, or other business user, you are responsible for:

Your campaign briefs, instructions, and legal compliance (including advertising, disclosure, and consumer laws).
Obtaining rights and consents for materials you upload and for how you use creator deliverables, as agreed in your campaign terms.
Your interactions with creators and the accuracy of information you provide.
Maintaining backups of business-critical data outside the Services where appropriate.

Usage rights and ownership of creator deliverables are governed by your campaign agreements and applicable law—not by these Terms alone. Do not assume a specific rights model unless it is clearly stated in your campaign flow or contract.

7. Acceptable Use

You must not, and must not permit others to:

Use the Services unlawfully, fraudulently, or to mislead consumers or business partners.
Infringe intellectual property or other rights, or upload content you do not have rights to use.
Harass, abuse, or discriminate; or engage in harmful or exploitative conduct toward creators, consumers, or staff.
Scrape, crawl, harvest, or use automation on the Services except through documented APIs or with our prior written consent.
Interfere with or disrupt the Services, other users, or underlying systems (including introducing malware or excessive load).
Misuse personal data obtained through the platform (including marketing without valid consent where required).
Manipulate metrics, engagement, or payouts—including artificial inflation of views, clicks, or conversions.
Circumvent technical limits, billing, or access controls.

You may not upload or promote content that is illegal, fraudulent, severely misleading, or that violates privacy or publicity rights. We may remove content or restrict accounts at our discretion, consistent with these Terms.

8. Content and Intellectual Property

Videreo IP. Videreo and its licensors own the Services, including software, branding, documentation, and underlying technology. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable (except as allowed by us in writing) right to access and use the Services during your subscription or permitted use. No ownership of our IP transfers to you.

Your content. You retain ownership of your content (“User Content”) that you upload or submit, subject to the licenses below.

License to Videreo. You grant Videreo a worldwide, non-exclusive, royalty-free license (with the right to sublicense to service providers and integration partners as needed) to host, store, reproduce, display, and process User Content to provide, secure, and improve the Services; to create technical adaptations (such as transcoding, thumbnails, or previews); to use AI tools you enable; and to distribute User Content through integrations or channels you authorize or that your plan enables. This license continues while your content is on the platform and for a reasonable period afterward for backup, legal, and operational purposes, and as needed where content has been distributed to third parties.

Marketing use. Unless you opt out where we offer that option, or we agree otherwise, we may use your name, marks, or limited excerpts of User Content to promote the Services.

If you believe material on the Services infringes your rights, contact hello@videreo.com. We may remove content and take other appropriate action, including for repeat infringers.

9. Third-Party Services and Integrations

The Services may depend on or link to third-party platforms (such as social networks, analytics providers, or payment processors). Those services are governed by their own terms and privacy policies. We do not control and are not responsible for third-party services, their availability, or the accuracy of data they provide.

Where we distribute User Content to partner platforms, creators may have opt-out or control options depending on plan or settings. Once content is on a third-party platform, we may not be able to control further use or removal.

Videreo does not sell User Content to third parties without appropriate consent or legal basis.

The Services may surface affiliate links, booking flows, or creator payout features. Unless we expressly say otherwise, Videreo is not the seller, travel provider, or end merchant for those transactions—commercial terms sit with the relevant parties, and taxes and payment obligations follow your agreements with them and with us where fees apply.

10. No Guarantee of Results

The Services help you organize workflows and collaborate; they do not guarantee business outcomes. To the fullest extent permitted by law, Videreo does not guarantee:

Campaign success, creator participation, or creator quality or fit for your objectives.
Views, impressions, clicks, conversions, leads, sales, or other performance metrics.
Audience engagement, reach, or ROI.
Accuracy or completeness of analytics, benchmarks, or recommendations.
Uninterrupted, error-free, or secure operation of the Services at all times.

Any figures or insights shown in the platform are for informational purposes unless expressly identified as binding in a separate agreement.

11. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” Except where we cannot disclaim under law, Videreo disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that the Services will meet your requirements, that User Content or third-party data will be accurate or complete, or that integrations will remain available or unchanged.

We may review content for quality or compliance, but review is not legal approval. Users remain responsible for their own content and campaigns.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

Videreo and its affiliates, officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, business opportunities, or data; costs of substitute services; or interruption of business—whether based on warranty, contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility.
Our aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total amount you paid to Videreo for the Services in the twelve (12) months before the event giving rise to liability, or (b) CHF 100.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.

Mandatory law. Nothing in this Section limits or excludes liability where such limitation or exclusion would be invalid or unenforceable under mandatory law, including (where applicable) the Swiss Code of Obligations (Obligationenrecht, OR) and other non-waivable rules. For example, unlawful intent and certain personal-injury and consumer protections may not be limitable; the cap above applies only to the extent permitted for your type of contract and relationship with us.

13. Indemnity

You will defend, indemnify, and hold harmless Videreo and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your User Content or your campaigns.
Your use of the Services in violation of these Terms or applicable law.
Your violation of third-party rights (including intellectual property and privacy).
Disputes between you and creators, customers, or other third parties, except to the extent arising from Videreo’s willful misconduct or gross negligence (as determined by a court of competent jurisdiction).

14. Suspension and Termination

We may suspend or terminate access to the Services (in whole or in part) if we reasonably believe it is necessary—for example:

You are in breach of these Terms or a campaign agreement we administer.
Payment is overdue.
We detect fraud, abuse, security risk, or unlawful activity.
We face legal or regulatory risk connected to your use.
We must comply with law or requests from authorities.

You may stop using the Services at any time and, where available, delete your account. Upon termination, your right to access the Services ends. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, governing law, and disputes) will survive. We may delete or retain data in accordance with our Privacy Policy and applicable law.

15. Force Majeure

Videreo is not liable for delays or failures caused by events beyond our reasonable control, including infrastructure or third-party outages, natural events, labor disputes, or changes in law or regulation.

16. Governing Law and Disputes

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles.

Subject to mandatory rights you may have in your country of residence, the courts of Zurich, Switzerland have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, except that Videreo may seek injunctive relief in any competent court.

The parties will attempt in good faith to resolve disputes informally before commencing legal proceedings.

No arbitration. These Terms do not require arbitration. Disputes are resolved in the courts described above, subject to non-waivable rights you may have under mandatory consumer or other law (for example, where a consumer may bring a claim in their home courts).

17. Changes to Terms

We may update these Terms from time to time. We will post the updated version and revise the “Last updated” date. If changes are material, we will provide additional notice where practical (for example, by email or in-product message). Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

We may modify, suspend, or discontinue features or the Services as a whole where necessary for legal, security, or business reasons, with notice when reasonable.

18. Contact Information

Videreo GmbH
Rehalpstrasse 9
8008 Zurich, Switzerland

Handelsregister-Nr. CH-020.4.087.546-3
UID / MWST-Nr.: CHE-156.003.784 MWST

Email: hello@videreo.com